The Client has the right to
1. Know his/her rights.
2. Choose the home care agency that will provide his/her care.
3. Receive competent care without regard to race, creed, color, age, sex, or national origin.
4. A personal and written care plan and participation in decisions affecting his/her care.
5. Be treated with respect, consideration and kindness.
6. Be served by dependable and responsible caregivers.
7. Confidentiality regarding all medical and financial and personal information.
8. Not be abused physically, verbally, emotionally or sexually by caregivers.
9. Request replacement of employees when necessary.
10. Contact the agency twenty-four hours a day, seven days a week.
11. Receive services as contracted and an explanation of all charges for service.
12. Voice complaints, have them reviewed and, if possible, resolved without interruption in service.
13. Referral to other health care providers if service is denied based upon ability to pay.
14. To refuse any treatment or service.
15. To privacy, modesty and security.
16. To have his/her property respected.
Emergency Hot Line Numbers
|
Delaware Office: 302-645-2001 |
Maryland Office: 410-620-9366 |
800-223-9074 |
Maryland Adult Protective: 800-917-7383 |
|
Eldercare Locator: 800-677-1116 |
Accreditation Commission for Health Care:
919-785-1214 |
Trinity Home Health Care is dedicated to providing the best personal care for our patients by trained professionals in the home health care field. We are committed to providing quality care of the highest standard to assure your loved one is in excellent hands.
